Operating under OGL/2016/6052/279 since 2016, regulated by the Gaming Control Board Curaçao.
Average withdrawal processed in 20 minutes, up to A$55,000 per transaction.
Player data and transactions secured with bank-grade encryption, audited by eCOGRA, SIQ and GLI.
Help Me Right Now
Which Channel Reaches Someone Fastest?
Reading this, you will know which of the three channels suits the question you are holding.
Typing Beats Waiting
Live chat runs on the site around the clock and suits anything urgent: a stuck deposit, a locked account, a bonus that will not load. Expect a reply in about two minutes.
E-mail suits documents, receipts and anything you want in writing. Send it to [email protected] and a reply usually arrives within two hours, day or night.
Six short answers cover the things players ask us most before making contact.
accountDo I need to verify before I contact support?+
Expect roughly 44 hours for checks to finish once your documents land. Photo ID, proof of address and a card image are what reviewers look at. Nothing else moves until that step clears, so send them early.
accountWhat if I cannot log in to reach you?+
Your registered email address is enough for an agent to locate the account. Password details are never requested, so keep yours private at all times. Screenshots of the issue help speed things along too.
accountWhat happens when I want my data deleted?+
When you ask for a copy or deletion of personal data, [email protected] handles it. Records required under the licence may be kept after an erasure request. You are told what was removed and what stays.
accountWhat if I prefer a language other than English?+
If your first language is not English, German, French, Norwegian or Finnish are all handled by the team. Choose whichever you write best in, and the reply matches it. Expect the same queue time in any of the five.
accountWhat happens on a Sunday night when I need help?+
When a question lands at three in the morning AEST, someone is there to read it. Live chat, phone and email all run 24/7, weekends included. Public holidays in Australia make no difference to those hours.
accountWhere can I complain if support does not satisfy me?+
Where do you go when a reply misses the mark? Write to [email protected] and set out what went wrong. Should the outcome still leave you unhappy, the Gaming Control Board Curaçao is the next stop.
Know who runs it
Yoyo Casino N.V. and Its Curaçao License
Written into these details is the same patient, transparent way support handles every question.
Escalation follows the same calm, documented way the casino runs everything else, so nothing needs shouting.
Yoyo Casino Reads Every Message
Write to [email protected] and describe what happened, with dates, amounts and any screenshots attached. Support reads every message and never asks for your password.
Keeping Your Reference
You receive a ticket reference and a first answer, usually within two hours. Quote the reference in every later message so the thread stays in one place.
Manager Review Request
If the reply leaves you unsatisfied, ask for a review by a manager and explain your expectation. A supervisor rechecks the case and answers in writing.
Send Your File On
Should the internal route end without agreement, send the same file to the Gaming Control Board Curaçao as the regulator named on this page.
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